PREMIER ANIMAL HOSPITAL
CLIENT SURVEY

Premier Animal Hospital continually strives to provide the highest quality of
service and health care for your pet. To ensure our high quality of service, please take
a few moments to fill out our form and let us know how we are doing.

Customer Service:

 

How efficient and courteous was the person who answered your call?

Excellent Good Unsatisfactory

Was your call answered in a prompt and timely manner?

Yes No

How were you treated when you first arrived at our clinic?

Excellent Good Unsatisfactory

How were you treated by the technician while waiting in the room?

Excellent Good Unsatisfactory
At the completion of your visit, were you given all appropriate information, including medications, instructions?
Yes No
If NO please explain:

Veterinary Services:

 
Did your appointment begin promptly? Yes No
How long was your wait before you were seen by the vet? No Waiting 5 to 10 Minutes
Longer than 10 Minutes
Was the attending veterinarian attentive and listened closely to what you explained? Yes No

Were problems and treatments explained clearly?

Yes No
Did the attending veterinarian seem genuinely concerned about your pet? Yes No

Grooming and Boarding:

 
How would you rate our facility? Excellent Good Fair
Were all of your pets items returned when you arrived to pick up your pet? Yes No

Was your dog groomed according to your instructions?

Yes No

Our Facility:

 
Was our facility exceptionally clean, comfortable, and free of any odors during your visit? Excellent Good Fair
If your pet was hospitalized, was the duration of their stay reasonable for the injury/illness? Yes No
Do our hours of operation meet all of the needs as one of Premier's clients? Yes No
Are the services reasonably priced? Yes No
Would you recommend this hospital to others? Yes No
While visiting here at Premier, was there anyone who made your visit stand out? If so, who? Yes No
If YES, please explain:
Was there anyone who made your visit uncomfortable, or did not exceed your expectations of excellent Customer Service?
If Yes, who? 		Yes No
If YES, please explain:
Please add any additional comments or suggestions in the space provided below.